Policies

Cancellation Policies

1. Students may cancel one lesson per semester with a full 24 hours notice.

  • Cancellations must be directed to the front desk, phoned in, or emailed; any cancellations submitted to the teacher directly are not valid.
  • This one lesson can be made-up within the same semester or the value can be deducted from the cost of next semester.
  • Students enrolling in jam sessions and ensembles can not cancel individually; there is only one cancellation to be given as credit to all band members only when the whole group cancels and a 24 hour notice is given in advance.
  • All subsequent cancellations beyond one per semester will not be refunded, credited, or made-up.
  • If a student gives notice of a cancellation at the time of booking & payment, the cost will be deducted from the current semester.
  • unused cancellations beyond one cannot be banked towards subsequent semesters
  • Less than 24 hours notice automatically forfeits the lesson.
  • A lesson which is missed but not cancelled will not be made up or credited
  • Two cancellations are granted per summer semester (mid-June to Aug 31).
  • Extreme circumstances/illnesses are dealt with on a case-to-case basis and the student must present a signed doctor’s note
  • Once the student has taken the first lesson of the semester, he/she is committed to finishing the semester. If the student decides to quit or discontinue, no refunds will be granted.
  • Students who wish to discontinue lessons must provide notice one week prior to the next registration date.

Payment Policies:

1. Lesson payments are due two weeks prior to the start of each semester. Please review the registration due dates. Students are urged to use AUTOPAY to avoid the hassle of forgetting their due dates.

2. Acceptable methods of payment are visa, mastercard, or debit. We do not accept personal cheques. Students are urged to use AUTOPAY to avoid the hassle of waiting in line to pay manually.

3. Students not wishing to use AUTOPAY may use debit, cash, or credit in person or over the phone on or before the registration due date. Missed payments will automatically remove the student from the schedule for next semester.

AUTOPAY uses your Visa/MC to process your next set of lessons without you having to wait in line. Payments are processed 2 weeks prior to the start of the next semester. There is no hassle or strings attached. Signing up for AUTOPAY helps relieve congestion at the front desk allowing us to serve you better.

FAQ:

Q: If I am going on a business trip or vacation longer than a week, what should I do?
A: Elite Music Academy has the most flexible cancellation policy in the city of Toronto. Your tuition reserves a studio and a professional instructor who is guaranteed consistent and committed students; therefore, if you wish to reserve your day and time, we can only credit one cancellation per semester. All subsequent cancellations must be paid.

To view all the fees and dates for the year 2011-12 use the link:

http://www.elitemusic.ca/site/cancellation-payment-policies/rates-policies/